Your privacy is dv188's priority. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
We employ the latest technologies and procedures to ensure your personal data remains secure and is managed transparently at all times.
All data transmitted between your device and dv188's servers is protected by 256-bit SSL encryption — the same standard used by international financial institutions and banks to ensure complete security.
Only specifically authorised dv188 staff may access member personal data — and only for designated purposes such as customer support, KYC, and legitimate payment processing.
Dv188 member personal data is stored in data centres secured with multiple layers of physical and digital security. Regular backups and data recovery procedures ensure your information is never lost under any circumstances.
Dv188 has never and will never sell, rent, or share member personal information with third parties for marketing purposes. Your data belongs to you — we only use it to improve your experience on our platform.
The dv188 KYC process uses secure, controlled verification methods. Submitted identity documents are stored with dedicated encryption and accessed only during the relevant verification process.
You have full control over the types of communications you receive from dv188. You may opt out of promotional emails at any time through your account settings, without any hassle.
Dv188 collects personal information from members through various means as you interact with our platform. We only collect information that is genuinely necessary to provide you with a safe, fair, and responsible service.
Information you provide directly:
Information collected automatically:
Dv188 does not collect sensitive information such as biometric data, medical records, or credit card details directly. All payment transactions are processed through certified, secure payment gateways.
The personal information we collect is used solely for legitimate, clearly stated purposes. dv188 is committed to not using your data for unrelated purposes without your consent.
| Purpose of Use | Types of Data Used |
|---|---|
| Account management and verification | Name, email, date of birth, identification documents |
| Financial transaction processing | Bank details, account holder name, deposit/withdrawal records |
| Customer support | Name, email, communication history, account records |
| Security and fraud prevention | IP address, log data, activity history |
| KYC and legal compliance | Identification documents, address, financial information |
| Platform improvement | Usage data, feedback, aggregated analytics |
| Promotional communications (with consent) | Email, phone number, communication preferences |
Dv188 uses aggregated, non-individually identifiable analytics to understand platform usage patterns and improve the overall member experience. This data is never re-linked to any specific individual.
Dv188 processes your personal information on the basis of one or more valid legal grounds under the Malaysia Personal Data Protection Act 2010 (PDPA) and applicable data protection legislation:
Malaysia PDPA: As a platform operating for users in Malaysia, dv188 fully complies with the data protection principles set out in the Personal Data Protection Act 2010, including the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle.
Dv188 does not sell, transfer, or disclose your personal information to third parties except in the circumstances set out below and only to the extent necessary for those purposes:
All third parties we work with are required to meet data protection standards equivalent to those of dv188 itself. Binding data processing agreements are signed with all third-party partners to ensure your data is handled responsibly.
Dv188 uses cookies and similar tracking technologies to enhance your experience on our platform, secure your login session, and understand usage patterns for the purpose of continuous improvement.
Types of cookies we use:
You may manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the dv188 platform.
Dv188 does not use cookies to track your activity outside our platform or for third-party advertising purposes unrelated to dv188's services.
In the context of dv188's global operations, your personal information may be transferred to and stored on servers located outside Malaysia. When such transfers occur, dv188 ensures adequate protections are in place through:
By using the dv188 platform, you consent to this data transfer subject to the protective measures stated above. If you have any concerns regarding international data transfers, please contact our Data Protection Officer.
Dv188 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law. The general principles of our retention periods are as follows:
When data is no longer required, dv188 will securely delete or anonymise it in accordance with industry-standard data disposal procedures.
As a dv188 member and as an individual protected under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
You may request correction of any inaccurate or incomplete information in our records.
You may request deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request that the processing of your data be restricted under certain circumstances permitted by law.
To exercise any of the rights listed above, please contact the dv188 Data Protection Officer through the in-platform customer support channels. dv188 will process your request within 30 business days. In some cases, dv188 may require additional identity verification before processing the request.
Dv188 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, accidental alteration, or destruction.
Data Breach Notification: In the event of a data breach affecting your personal information and posing a risk of harm, dv188 will notify you and the relevant authorities within the timeframe required by applicable law.
Dv188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. Any significant changes will be communicated to you through the following means:
Continued use of the dv188 platform after the effective date of any Privacy Policy changes constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding how dv188 handles your personal information, or if you wish to exercise any of your data protection rights, please contact us through the following channels:
Dv188 is committed to responding to every privacy-related enquiry within 5 business days. For formal rights exercise requests, we will inform you of the status and expected processing timeline as soon as your request is received.
If you are not satisfied with how dv188 handles your privacy complaint, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant data protection regulatory authority in your country of residence.
Answers to the most frequently asked questions by dv188 members regarding data protection and personal privacy.
Dv188 is more than just a gaming platform — it is a platform that puts your security and privacy first. Register now and enjoy a safe, fair, and exciting gaming experience.